Considerable hands-on experience across the complete end-to-end UX design process. Years of experience in design team building, leadership and recruitment. Effectively increases company-wide user-centred design thinking, processes and standards. Confident in presenting, negotiating, mediating and stakeholder management at all organisational levels.
Passion for User Experience transcends being merely a career path, but a field of expertise to champion the advancement, awareness and understanding of, through speaking, workshops, mentoring and participation in global conferences and events.
Nov 2017 – Present
Principal UX Consultant, Freelance
Melbourne, Australia – Principal level UX consulting for startups to enterprise for implementing and optimising UX process, company-wide adoption of UX principles and UX team building. Lead UX projects, hands-on, through complex design assignments from inception to deployment. Conduct in-depth expert design reviews for all digital platforms. UX mentoring and coaching for individuals and teams.
Feb 2017 – Nov 2017
Lead UX Architect, Lazada
Ho Chi Minh, Vietnam – Leading and mentoring the Vietnam User Experience team composed of junior through senior UX practitioners. Working hands-on in complex design challenges impacting across desktop and mobile to maintain Lazada’s e-commerce leadership position in key Southeast Asian markets. Improved business’ UX adoption through a variety of education, process improvement, communications and relationship building initiatives.
Mar 2016 – Jan 2017
Principal UX Consultant, Freelance
Melbourne, Australia – Engagements include:
- Bourne Digital, Director of User Experience – UX Team Management
- Prime Motive, Senior UX Consultant – Heuristic Evaluation Project
- Seekmi, Senior UX Consultant – Expert Design Review Project
Jun 2015 – Mar 2016
Vice President Product, Bizzy Indonesia
Jakarta, Indonesia – B2B e-commerce retailer for business supplies, technology, services and merchandising. As part of VP team and a key contributor involved since inception, partakes in critical strategic business decision making; product design, UX and CX across all customer touch-points; functional and architectural planning; oversight of marketing campaigns and assets; continual product improvement initiatives; and product team leadership. Utilises user-centered design processes and methods to ensure product uniquely addresses the needs of a diverse customer base of SMB, enterprise and government.
2014 – 2015
Vice President of Product, Ardent Labs
Jakarta, Indonesia – Ardent Labs is a startup lab by Ardent Capital, with the vision of creating exceptional e-commerce focused businesses for the Southeast Asia market. Based on a unique model of internalizing Indonesia’s top entrepreneurial talent to formulate, vet and build startups from within.
Scope of responsibilities cover instilling UX process and culture across the organization; ensure product market fit and relevance; manage end-to-end UX process; facilitation of ideation, research, workshops and testing initiatives; being hands-on with complex interaction design and architectural matters. Handle team formation; oversight of daily team operations and project progress; mentoring and up-skilling of team UX capabilities.
VP team commitments include coaching and conditioning employees to improve general commercial intelligence and readiness for optimal startup success. This is achieved by imparting best practice methods to ideate and formulate viable business strategies; evaluating startup pitching skills and providing general guidance on business plans and market understanding. Participate in VP team strategy decision making, defining critical processes and tending to general operational matters.
During tenure at Ardent Labs, played key role in the buildout of B2B e-commerce site Bizzy and consumer loyalty mobile app Snapcart, both of which are featured in Tech In Asia’s top 15 best funded Indonesian startups.
2012 – 2014
Director of User Experience, Technocrat
Melbourne, Australia – UX specialty agency focused on public and private sector enterprise-class clientele, 30+ employees and team of 8 senior UX and visual design specialists. Clients include IAG, NRMA, RACV, Salmat, Flight Centre, NEXTDC, Whispir, Fred Hollows Foundation, Foxtel and CarSales.com.au.
Manages, builds and provides vision to UX team; oversees across complete UX process (research, IA, content strategy, prototyping, usability testing, visual design, client handoff and presentations); defines UX culture; involved in sales process of requirements gathering, costing, resourcing, tender response composition and presentation to decision makers; identifying growth opportunities in existing clients; resource allocation; building of Technocrat brand reputation and UX association; determining growth strategies; improve internal processes and quality of deliverables; evolve client UX acceptance maturity.
Additionally performs duties as member of the executive board including participation in strategic decision making and contributing to the improvement of day-to-day operations.
1997 – 2012
Toronto, Canada – Design, usability and development agency, typically 7 employees, over 70 SMB sized clients, multi-award winning, generated over $1.3m revenue, debt free and profitable in all years of operation. Clients include Volkswagen Canada, Lazarus Labs, Reading Horizons, MobileJam, Partner Centric, Hudson’s Bay Company, Talk121 and Sigma Communications.
Hands-on president that managed operations, client relations, financials, business development, project management and company growth. Served as online business strategy advisor to premium clients and in a variety of technical capacities including lead user experience strategist, lead designer and marketing specialist.
Projects included full e-commerce, content and marketing site builds; comprehensive online marketing campaigns; site management and enhancement service agreements; manyground-up builds of e-commerce systems; geo-targeting ad servers; advanced centralized content distribution platforms; custom enterprise-class order fulfilment systems for pharmaceutical retailers; complex technology integrations of phone systems for national phone dating networks and projects of similar scale.
2002 – 2009
Senior Consultant, CMI Group
Markham, Canada – Senior consultant in a range of public sector projects including: research and composure of comprehensive user experience and technical redevelopment report for Ontario Provincial Police Association; user experience, stakeholder workshop facilitation and concept design for Innovation Ontario (Ministry of Transportation) for world-class innovation portal; and managing stakeholder meetings, user experience and site build of public consultation and dynamic evacuation plan generating site for Office of the Fire Marshall.
1998 – 2001
Consultant, IBM Global Services
Markham, Canada – Variety of capacities including project management, web content management and systems administration for various high profile clients including Nissan, Toyota, Danier Leather, Toys ‘R Us and LCBO (Liquor Control Board of Ontario).
UXPA Global Sustaining Member
IxDA Member and Supporter
UXSEA Society Member
Startup Weekend Melbourne Business Coach
Ettitude Advisory Board Member